I love Hyatt Hotels and Resorts. I've been to several of them when they were opening, because years ago I worked at the agency that had the account. They are magnificent. The service is impeccable. The ambience is opulent. Sure there are fancier places, but I always felt that Hyatt set a standard of quality for the business traveler and the destination experience that others have had to emulate to be competitive.
But when I read what happened at
the Super Dome, when 700 Hyatt guests and employees were allowed to
jump the busline line ahead of all those folks who had been waiting in
that muck and the stench for a week, it pissed me the hell off.
So, when I have a choice, I will never stay at another Hyatt again.
I also can't believe that the National Guardsmen were helping these mopes with their luggage too.
This is a massive PR debacle for Hyatt. Not one that can be undone very easily.
Unlike Wal-Mart, not one of my favorite places, which lost around
thirty-five stores to storm damage. They have offered every single
employee of those stores a job at any of the other Wal-Marts anywhere
in the country. Just walk in and you're employed again. They set the bar pretty high for other businesses to follow.
Hyatt Hotels are going to have to do something equally as powerful to say they're sorry.
A free weekend every year for life
for the fifteen to twenty thousand people they fucked over. There is no other word for it. How about
jobs or at least job training? Or free meals at their renowned restaurants?
I'm going to miss the candy on the
pillows, the wonderful soaps, and the fabulous room service. But I will
feel so much better any place else, a Westin, a Four Seasons,
even a Motel Six, instead.
I only wish there was some way to
get back at the assheads who felt entitled to jump the line ahead of
all those more deserving people. I would have been too embarrassed to
do something like that.
I would have found a mother with
kids and told the National Guardsmen that she could have my place. And
if she couldn't then I wasn't going. I would also ask the soldiers why the
hell they were carrying anybody's luggage.
I would go up to some of the other
people from the hotel and get in their faces and ask them what right
did they think they had getting on a bus ahead of all these other
people anyway. What made them think they were better?
If most of the 700 Hyatt people were white, I would have pointed that out.
Yes, I'm also sure I would have been arrested and taken away.
But it would have been worth it. I'm not called a Loose Cannon for nothing you know.